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Serving up snippets of grub for the mind wallaby
Today I came across a problem that people in the United Kingdom, or United States, or any large country for that matter would never come across.
I could not select my country, the Isle of Man when filling in a web form.
Now actually this is not unusual as there are very few websites that recognise the Isle of Man as a separate country. But on Microsoft’s site, and in particular on their Mystery Solved Licencing promotion the problem was exacerbated because I had to choose a county as part of my address. This effectively forced me to put in an inaccurate address - not good for me, or for their marketing database.
So I decided to see how agile a company the size of Microsoft could be, in answering and hopefully soving this problem.
So, today 2nd March 2006.
Found a phone number from their website (0870 60 10 100) and called their switchboard.
Very helpful, gave me another number which I rang. After a five minute delay I got through to someone who gave me the email address of the “person who deals with that promotion”. So far so good. So I sent an email explaining the situation and now we wait and see what happens next!
Let’s see how this goes over the next few days/weeks…
tags: Isle of Man, Microsoft, Mystery Solved, agile[powered by WordPress.]
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March 3rd, 2006 at 12:23 am
Top individual!! I forwarded this link to this particular mind wallaby earlier today - hence this post…
I also sent it to a bunch of people at work too - what’s not to like about something free from Microsoft?? They alll commented on the same thing - what did you use for county? Isle of Skye, Isle of Wight, Isle of Dogs? the fact that we’re “missing” is a problem on a number of their websites - but putting Lancashire seems to get most stuff to me - so I keep using that!!!
Keep us posted - I’ll be intrigued to see how it pans out….
P.S. Your comment form is a bit broken - the formatting is bust and so it’s too wide and words disappear off from the right of the page - in IE6 at least…. get it sorted Robbie… there’s a good scouser!!
March 8th, 2006 at 11:15 am
[…] Oh Well, one week has already gone by since I emailed Microsoft, and there’s been no response. Not good so far. Microsoft’s SPAM filter probably ate it. […]